Terms and Conditions

The Terms and Conditions can help you reach the best experience for your business needs

This agreement includes all subscribers to the Whats Loop service and its website, which is owned and operated by the Digital Servers Company for Communications and Information Technology. And the use of the service means acceptance of the terms in this agreement in addition to any future amendments to this agreement that will occur from time to time. Please read this agreement completely before subscribing to the Whats Loop service or any parts thereof, as subscribing means agreeing to the terms and conditions contained therein, and if you do not agree to all the terms and conditions contained in this agreement or any updated versions thereof, you must not use the service Or any part thereof as this agreement between you and the Digital Servers Center for Communications and Information Technology is limited only to the terms and conditions mentioned in this agreement

a. “Digital Servers Company for Communications and Information Technology” Commercial Registration No. [4030340397] and hereafter referred to as the (“Service Provider”), is an established and operating facility in accordance with the laws of the Kingdom of Saudi Arabia and its headquarters is in Jeddah and its address: 7447, Al-Hamra District, Jeddah 23324 Kingdom of Saudi Arabia Saudi Arabia. B. “Whats Loop” and later referred to as the “Service” is a platform for managing WhatsApp accounts and sending and receiving conversations based on the cloud computing system whose characteristics and features are mentioned on the official website of the service. c. “Subscriber” is the individual or entity (whether commercial, governmental or non-profit) to which the Service is provided. Dr.. “Whats Loop” and hereinafter referred to as “the platform” is a website on the Internet that contains information and video and audio files to introduce the service and an explanation of its features, methods of use, and the way to subscribe to it, in addition to the subscriber’s login page. e. “Optional Services” are any additional Whats Loop service included in the Platform, such as software add-ons, online payment service, or setup and training. And the. “Usage” means the Subscriber’s access to the Service for the purpose of using the functions contained therein, including but not limited to managing accounts, services, conversations, correspondence, contacts, customers, and employee management included in the package chosen by the Subscriber.

It begins with acknowledgment of the content of this Agreement and remains valid as long as the Subscriber is committed to paying the subscription fees mentioned in the Platform. In the event of a breach of the terms of this agreement, the service provider has the right to cancel the subscription and delete the subscriber's data, as mentioned in Article 7.

Paid optional service or services such as the system of reservations, evaluation, preparation, training or any services that require the subscriber to enter the platform and choose “subscribe” or “add”. If he does so, the subscriber agrees to pay the service provider the mentioned fees for that service on a monthly or annual basis, according What is indicated in the service description. The Services fee will be deducted in advance on the day the subscription or upgrade is made to cover the use of the Service for the period stipulated and no compensation shall be made for the remaining period unless specified in the description of the Service.

Unless the subscriber notifies the service provider through the platform before the end of the effective subscription period of his desire to cancel the subscription or upgrade, the subscription will automatically renew with its current characteristics and authorize the service provider to collect subscription fees, whether on a monthly or annual basis, as indicated in the service description, using credit cards or any other A payment method registered by the subscriber with the service provider. The subscriber can modify the subscription properties through the platform.

The subscriber must take security precautions to prevent access to the service by unauthorized persons. This includes not sharing the login link, user names and passwords with anyone, as the service provider does not guarantee any damage due to the subscriber not taking the necessary precautions to protect his login information. The subscriber shall not attempt to unlawfully enter the platform, copy, modify, leak the platform data, change its designs, destroy it, modify it, occupy its address, or impede access to the platform, obstruct it or disable it.

During the subscription period, the service provider will provide technical support to the subscriber as described in this clause during the work periods announced on the platform and as the service provider deems appropriate, the support includes: (1) Telephone or e-mail messages in order to assist the subscriber, understand the problem and help him solve it. (ii) making updates, improvements or other changes in connection with the Service at no additional cost to the Subscriber;

The subscriber agrees that the service provider will carry out the necessary maintenance from one period to another in order to upgrade, add new features, backup, or fill security gaps, if any. The subscriber shall be compensated by extending his subscription equal to double the number of days of service interruption.

The subscriber acknowledges that if he stops using the service, whether because of his request or because of non-payment of the bill due for the subscription, the service provider has the right to stop the subscriber from benefiting from all the capabilities of the service and accessing his data, and after a calendar year (365) on the day of canceling the subscription Permanently, and as a result, all subscriber data will be deleted, and the subscriber acknowledges that if he resumes subscription after the aforementioned period, there are no guarantees to recover the previous data. In the event that the subscriber subscribes to the monthly package, the service provider has the right to delete the data immediately after the end of the usage period

The service provider respects property rights and requires the subscriber to respect those rights. If the subscriber finds that there is content related to it that violates intellectual property laws, he may send a notice to the service provider, and the service provider will respond by removing the content or any link that leads to it within the platform. This Agreement does not transfer to the Subscriber by the Service Provider any intellectual property rights related to the Service Provider, the Service or any third party in which the Service Provider reserves its rights. And “Whatsloop.net”, including the logos, graphics and trademarks used in the service, are registered to the service provider or third parties. The use of the service by the subscriber does not give him the right or license to reproduce or use any of the trademarks of the service provider.

The Service is provided “as is” and the Service Provider makes no warranties, express or implied, of the performance resulting from the use of the Service or the Site, including, but not limited to, the subscriber's account being temporarily or permanently blocked by WhatsApp, quality, fitness for any particular purpose, integrity, or No penetration or loss of data. The service provider is not responsible for any loss or damage to the subscriber or any third party caused by the service or the platform under this agreement, or any direct, indirect, special, incidental or consequential damages, whether based on this agreement or on any other legal theory arising from using the Service or Platform or acting under this Agreement.

The Subscriber agrees not to harm the Service Provider, its property, contractors, directors, employees, representatives and agents, and shall bear all costs of claims and expenses incurred in the event of proof of damage and violation of the Agreement, including attorney's fees.

This Agreement is exclusive to Subscriber and Subscriber shall not assign or transfer any rights or obligations under this Agreement to any third party.

The service provider has the right, as it deems appropriate, to amend or replace any part of this agreement, and it is the responsibility of the subscriber to review any updates in this agreement periodically as the service provider will publish and announce the changes in the platform and on the e-mail registered by the subscriber The subscriber's continued access to the platform or use of the service constitutes tacit acceptance of the amendments. In the future, the service provider may add some additional features and features to the platform or the service itself, such as new functions, tools, content, or reports. All such features and features are subject to the terms and conditions contained in this Agreement.

If the subscriber wishes to stop the service, he can simply do so by not paying the subscription fee or informing the service provider directly through the platform. In this case, the subscriber's data will be erased as stipulated in Article (7). The service provider also has the right to inform the subscriber of stopping the service and give him a period of ten (10) days so that he can copy his data without giving reasons. ALL CONTRACT ARTICLES WHICH BY THEIR NATURE WILL STRELE AFTER TERMINATION OF THE AGREEMENT INCLUDING BUT NOT LIMITED TO REMEDIES, WARRANTIES AND DISCLAIMERS.

With regard to the service, the service provider is keen to respect the privacy of the subscriber and all his data that he entered while using the service and not to access his account or view it or copy the data he entered except at his request for the purpose of facilitating his work or training or as mentioned in this agreement. o With regard to the platform, the service provider collects data that is not known to the subscriber, which is usually sent by Internet browsers, such as browser type, preferred language, type of operating system, time and date of the request, for the purpose of knowing how subscribers to the platform or visitors interact with the site in addition to publishing general summary statistics on usage which Not associated with anyone. o The service provider records the Internet addresses of visitors or subscribers whose identity may be known, but does not disclose them except as mentioned in the rest of the article below. o The service provider maintains the data necessary to subscribe to the service, which the subscriber enters during the registration process, such as the subscriber’s name, e-mail, contact and payment information, or other data. The service provider or providing the required service to the subscriber, noting that they have acknowledged not to disclose that information to others. Some employees, contractors, or affiliated organizations may be outside the subscriber's or visitor's country, and use of the Service implies acceptance of the transfer of such data abroad. The service provider will not rent or sell any of the visitor or subscriber data to any party except as mentioned above or in compliance with a court order or an official government order. o The service provider reserves the right to send e-mail messages to the subscriber from time to time in order to inform him of new features or important information related to the service, platform or service provider, or to request his views on the service. The service provider also reserves the right to publish some of its responses or inquiries regarding the service or platform (such as requests for technical support) for the purpose of helping the rest of the subscribers after removing all information that may lead to the knowledge of the subscriber. o Once you register on the platform, you agree to authorize us to use your trade name and trademark in our printed and electronic publications and marketing for our services and products and that we can display the trade name and trademark of your facility in our customer list, and in the event that you wish not to use the trade name and trademark of your facility by us All you have to do is inform us via email [email protected] or through the sales department in technical support tickets. Note that the use of the trade name and trademark of your establishment on printed and electronic publications will be stopped after the date of informing us only, and we cannot remove it from what was previously published. o Cookies are a text file stored by websites on the user's device. The browser provides it to the platform each time it is visited, in order to identify the visitor and save his preferences. The service provider uses cookies on the platform for the purpose of knowing the pages most visited by the subscriber or visitor and saving his preferences. In the event that the subscriber or visitor does not want the cookie file, he can prevent this through the browser settings, taking into account that some parts of the platform or the service may not work fully.

If the service provider or parts of its work are acquired by a third party (another company, for example), the information of subscribers or visitors is considered an asset that is transferred to the third party. Subscriber acknowledges that this is possible and that the third party may use Subscriber information as described in this Agreement. In the event of the bankruptcy of the service provider or its exit from the market, the service provider is obligated to give the subscriber the authority to access the service in order to copy his data for a full month from the date of bankruptcy or exit.

In the event that this optional service is requested, the training sessions will be scheduled at the rate of four sessions, the duration of each session is an hour and a half, divided into several days, according to the type of training, as detailed in the platform. The subscriber agrees that if he is unable to attend the training session at the agreed time, he must inform the service provider of the request to change the training date at least twenty-four hours before the agreed date. have been met. The “training at the customer’s premises” service may not be available in all regions, and the service provider has the right to refuse to provide training in geographical locations outside its coverage.

Disputes or claims for violation of this agreement shall be settled in accordance with the laws in force in the Kingdom of Saudi Arabia.